See below for the excellent lineup of speakers for the 2019 conference with more to come:


  • Andrew Brown

Former Commander, Chief Inspector (retd.) Andrew B Brown is an internationally renowned negotiator with specialist knowledge and experience in dealing with kidnap for ransom and hostage/crisis incidents, particularly in maritime environments; in designing conflict de-escalation skills for military operations and acting as an expert witness to judicial inquiries on the response to hostage taking.

A Fellow of the Chartered Management and Security Institutes, he has developed advanced negotiation and crisis leadership skills for major corporations, public policy and world class sports coaches. His doctoral studies and experience in Afghan & African kidnappings have led him to research, critique and advise International Non-Governmental Organisations (INGOs) how to prepare, prevent and respond to the threat of international kidnap.

As a Fulbright Alumnus, he continues to teach advanced tactics to many law enforcement agencies including NYPD, USMS and the FBI where he advised and critiqued their response to a national maritime terrorist exercise. Published in his field, he remains an Advisor to the Editorial Boards of the Criminal Psychology & Criminal Investigations, the Forensic Research & Criminology International and the Crisis Response Journals.

Incident Summary

December 15th, 2014, saw Man Haron Monis, a self proclaimed Islamic Scholar and nacissistic criminal, take 18 people hostage inside the Lindt Cafe, Martin Place, Sydney, Australia.  Armed with a sawn off shotgun and suspected PBIED he claimed this to be the first Islamic State attack on Australian soil.  Executing the cafe manager provoked a tactical emergency entry to neutralise Monis during which another hostage was unfortunately fatally wounded.  The subsequent Coronial Inquiry determined a significant number of findings for law enforcement  responding to this type of terrorist siege.

Our Most Common Negotiation Mistakes

Conflict Solutions Limited

  • Gary McDougall

Gary McDougall is a retired Police Officer who served the law enforcement community for 25 years, where his focus was in the area of personnel development, specifically the area of communication. In 1997 Gary undertook a course of study through the University of Calgary, in conjunction with the Alberta Arbitration and Mediation Society, in the area of Mediation and Negotiation. Gary achieved certification as a qualified Mediator and Negotiator and has conducted numerous highly successful workplace mediations within the law enforcement community and with outside agencies and public businesses.

Also in 1997, Gary attended the Canadian Police College in Ottawa and successfully completed the certification program to become a qualified Hostage and Crisis Negotiator. Between 1997 and 2006, Gary was involved in 47 high-risk hostage/crisis situations. Gary's specialty is in the area of training workplace groups in conflict management, dealing with difficult clients, ethics in the workplace, and workplace violence issues. He has been responsible for teaching police officers these skills for a number of years and has instructed in these disciplines at the Canadian Police College in Ottawa.

In 2004 Gary formed a company called Conflict Solutions and began teaching these skills to outside agencies, which include the security industry, oil and gas, sports facilities, the health care industry, and educational facilities. Gary is a member of the Canadian Speakers Bureau and a Lead Instructor for the National Tactical Officers Association, teaching crisis intervention and hostage negotiation skills to law enforcement agencies throughout North America.

Presentation Summary

This presentation will offer the Negotiator examples of errors most commonly made during the negotiation process.  Based on contributions from Negotiators from across North America, we will explore the specific situations in which we often "drop the ball" and discuss strategies for managing those situations more effectively.  

The presentation will include an exploration of topics including the pitfalls associated with "positional negotiation" and problems that occur when we move toward problem solving without first "earning the right".  We will also examine the challenges that are created when we, as Negotiators, spend too much time monopolizing the conversation and shift away from our proven strategy of applied active listening skills.

The concept of "action imperative" will be explored which speaks to our perceived need to take an action when that action may not be in our best negotiation interests.  We will conclude the presentation with a discussion of the pitfalls associated with allowing the actions of the subject to define our success or failure; we should not measure our success or failure based on the actions of the subject.

​Lewis Prison Siege

  • Jan Dubina

Jan Dubina retired after 30 years of service with the Phoenix Police Department. She spent 25 years on the Special Assignments Unit, the department's full time SWAT team. Jan negotiated for 21 years and has been involved in over 500 plus incidents as a member of the Negotiations Team. Jan currently teaches Level I, II, and III classes for Crisis Systems Management (CSM). In additional, Jan has given presentations at national and regional negotiation conferences.

Incident Summary

Lewis Prison Hostage Incident began on January 18, 2004. Two inmates, Ricky Wassenaar and Steven Coy seized the Morey Tower and took two correctional officers, Lois Fraley and Jason Auch hostage. Hundreds of state, local and federal law enforcement agencies responded to Lewis State Prison. The siege lasted fifteen days making it the longest prison hostage incident in US History. On February 1, 2004, the incident was resolved peacefully.

The debrief will cover the fifteen days of negotiation, change of negotiators, demands, hostage release, use of third party intermediaries, and the surrender. There were thirty negotiators that responded to Lewis Prison and ten primary negotiators used during the fifteen days.


Wichita, KS

  • Matt Balthazor

Detective Matt Balthazor is a member of the Wichita Police Department (Wichita, KS), where he is a fourteen year veteran. He is currently assigned to the Gang/Felony Assault Unit and Homicide Section. In addition to his current assignment he has served in patrol, SCAT (Specialty unit targeting gang members/violence and street level narcotics), and the Domestic Violence/Sex Crimes Unit as a detective. Detective Balthazor is assigned to the SWAT team as a Crisis Negotiator. He has served with the eight member Crisis Negoatiations team for 2.5 years. Detective Balthazor has served as a primary negotiator during barricaded subjects, wanted violent felons, suicidal individuals, and face-to-face negotiations.

Incident Summary 

The following is a summary of a negotiation debrief for an incident that occurred on April 7, 2018. The situation began when officers were contacted reference a disturbance at a residence. The officers learned that a male was inside the residence and threatened to kill his family and burn the house down. Officers responded to the scene and made contact initially by voice with suspect. Officers heard suspect barricade the door and indicate that he would shoot officers. The debrief includes axon body worn camera video and audio of negotiation.


  • Andrew Brown

Incident Summary

Kidnap for ransom is a significant element of Taliban income generation to fund their terror operations across the globe. Against the education of girls they facilitated the kidnap of an Indian Jesuit Priest, the Country Director of a faith based International Non Governmental Organisation in a remote village south of Herat City demanding a significant ransom from the Vatican. Negotiations with the Afghan Taliban using ‘western’ hostage negotiation techniques contextualised to the environment successfully reduced the ransom, achieved proof of life, gained vital intelligence and saw the safe release of the Priest after 264 days in captivity. Giving an insight into the Taliban kidnap operations, the challenges of keeping INGO workers safe when they are willing to martyr themselves and the capability & capacity of Taliban negotiations.


Marathon County, WI

  • Bradley Tatro

Brad has ten years in the law enforcement field and is employed as a Deputy for the Marathon County Sheriff's Office. Brad has been a member of the Marathon County Crisis Negotiator Team for the past five years and has attended the Basic FBI Negotiator School, CSM Negotiator Level II, and CSM Negotiator Level III schools. Brad was the 2015 Crisis Negotiator of the Year for the State of Wisconsin.

Along with his duties as a Negotiator and Sheriff's Deputy, Brad is a DRE, a Clandestine Laboratory investigator, and an instructor for Field Sobriety and Emergency Vehicle Operations. Brad is also the gunsmith for the department airsoft training weapons. When he is not working Brad enjoys spending time with his wife, three children, dog and 18-pound cat. Brad also enjoys vintage garden tractors and airsoft.

  • Nou Thao-Kong

Nou has been with the Marathon County Sheriff's Office for 11 years as a 911 Communications Specialist and has served on the Crisis Negotiation Team for 9.5 years. Nou has completed the FBI 40 hour course along with level 2 and 3 courses put on by Crisis Systems Management, LLC. On top of her daily duties, she also helps with interpreting for the Detective bureau and integrates her bilingual skills in her daily duties as a Communications Specialist. She also heads an outreach program where she travels to different facilities to help them better understand the use of 911. Nou is very passionate about the work she doews and reminds everyone that every day is a new day for a new start. You only fail if you don't try.

Outside of work, Nou enjoys volunteering her time at church, in the community and spending time with her husband and 3 children. She loves to keep busy so you will likely not see her sitting down much, except in the dispatch center or when she has to negotiate.

Incident Summary

On March 22nd, 2017 a lone gunman went on a shooting spree leaving 3 dead including a responding officer. This mass shooting incident spanned 3 separate crime scenes in 2 jurisdictions with 13 different agencies responding. The incident began as an uncontained active shooter before transitioning to a barricade situation when contact was initiated by the suspect via 911 and negotiations began.


San Jose, CA

  • Joe Campagna

                                                                                                                                                                                                                                                                                                                                       Joe Campagna has been in the law enforcement field for over 26 years. The first three years of his career were with the Santa Clara County Department of Corrections. Joe joined the San Jose Police Department in 1995 and has worked in a variety of assignments. His experience includes hostage negotiations, executive protection, threat mitigation, and various investigative roles. Joe also served four years with the FBI on the Joint Terrorism Task Force. Joe has debriefed several hostage/barricade negotiation incidents that he was involved in for the Federal Bureau of Investigation, California Association of Hostage Negotiators (CAHN), National Tactical Officers Association (NTOA), Crisis Intervention Academy (CIT), and various other local law enforcement agencies.

Incident Summary

This incident occurred on October 10, 2017 and began when officers received several 9-11 calls of a subject that was going to jump off of a local freeway overpass. Responding officers attempted to talk the subject down but were unsuccessful. The Tactical Negotiation Unit was called, responded to the scene, and took over as the primary negotiator. The debrief includes axon body worn camera video, interviews, and audio of the negotiation.


Carver County, MN

  • Tyler Stahn

                                                                                                                                                                                                                                                                                                                                     Tyler Stahn started his career with the Carver County Sheriff's Office in 2010. Sgt. Stahn has spent time serving as a Patrol Deputy, Detective, and is currently a Patrol Sergeant. Sgt. Stahn joined the Tri-City Tactical Team in 2013 and completed the FBI 40-hour Crisis Negotiator Course in 2014. Sgt. Stahn served as a Crisis Negotiator for several years, retiring from the team in 2017 as the Team Leader.

  • Greg Gowan

                                                                                                                                                                                                                                                                                                                                     Greg Gowan started his career with the Carver County Sheriff's Office in 2007. Prior to working for Carver County, Deputy Gowan served as the Chief of Police in Buffalo Lake, Minnesota. Since starting with the Carver County Sheriff's Office, Deputy Gowan has served in many roles varying from Patrol Deputy, Contract Community Liason, and now in his current role as a School Resource Officer at the Waconia High School. Deputy Gowan joined the Tri-City Tactical Team in 2014 and completed the FBI 40-hour Crisis Negotiator Course that same year. Deputy Gowan has remained an active member of the Crisis Negotiation unit and has been involved in various successful negotiations.

Incident Summary

In November of 2014 the Tri-City Crisis Negotiation Team responded to an armed suicidal male who had barricaded himself inside a vehicle. The negotiation lasted approximately 12 hours and was conducted primarily via text messaging and via the use of a bull horn while inside an armored vehicle. The negotiation came to a peaceful resolution when the subject voluntarily exited the vehicle and was taken to a local hospital. The subject wanted to remain in contact with the lead negotiator, and strategies had to be developed to respectfully disengage from that individual.